The female manager who as still on the phone, said she was going to speak with Marketing and she wanted my Club Palms' number. In the end, the male manager reluctantly gave us the authorization for the theater staff to give us the special deal. I said that it was false advertising to continue posting the specials when customers cannot obtain what was being advertised.

After speaking with the manager he recited 'I'm sorry but that offer is no longer available.' When I said the offer is still being advertised, he quickly responded that Marketing was 'working in it.' While I really didn't need the beverage or popcorn, it was the principle of their actions. I was directed to Club Palms where one of the managers was on the phone and she rudely told another employee to get the other manager. At this point I asked to speak with a manager. Trying to be patient and understanding, I realize that this employee is only the 'messenger' with no authority to give us the popcorn and beverage. The employee shared that the advertisement was no longer valid and the $8 was only for the movie. After purchasing our tickets I inquired about the beverage & popcorn. Last week my son & I specifically drove to this theater because of the special price. On an external wall near the entrance of the Palms/ Brenden Theaters, there is an advertisement promoting $8 Thursday's that included 1 ticket, 1 beverage, & 1 popcorn.

Brenden palms casino movie theater